We are Nairobi's leading refrigerator repair company — built on a decade of trusted service, certified expertise, and an unwavering commitment to getting your fridge working again, fast.
Bestcare Fridge Repair was founded in 2014 with a simple mission: to provide Nairobi households and businesses with fast, reliable, and affordable refrigerator repair — without the long waits, inflated prices, or guesswork that had long frustrated customers across the city.
Starting from a small base in Westlands, our founder — a certified refrigeration engineer with over 15 years of field experience — built the company around one core idea: every customer deserves a technician at their door within hours, not days.
Over a decade later, we have grown into a team of certified technicians serving every corner of Nairobi County — from Karen and Runda to Eastlands and Kasarani. We have repaired over 8,000 fridges, earned a 4.9-star rating from 312 verified reviews, and built lasting relationships with thousands of households, restaurants, supermarkets, and offices across the city.
To provide every Nairobi household and business with fast, reliable, and transparent fridge repair — using certified technicians, genuine parts, and honest pricing — so that no family has to go without a working refrigerator for longer than a day.
To be the most trusted and preferred home appliance repair brand in East Africa — known for speed, integrity, and technical excellence — with certified technicians in every major city and town across Kenya.
Honest diagnoses, transparent pricing — no hidden costs, ever.
We respond within minutes and arrive within hours, not days.
Certified technicians and genuine parts on every single job.
Your satisfaction drives every decision we make as a team.
We show up, on time, every time — weekdays, weekends, and holidays.
Ongoing training keeps our technicians ahead of every new fridge technology.
Thousands of Nairobi households and businesses choose Bestcare Fridge Repair year after year. Here is what sets us apart from other repair companies in the city.
Book before 6 PM and we guarantee a technician at your door the same day. In most Nairobi areas, we arrive within 1–3 hours of your call. No overnight waiting, no food spoilage.
Every repair we carry out comes with a 3-month parts and labour warranty. If the same fault returns within the warranty period, we come back and fix it at absolutely no extra cost.
All our technicians hold RAC (Refrigeration and Air Conditioning) engineering certifications and undergo regular refresher training. You get skilled professionals — not apprentices.
We quote the full repair cost before any work begins — no surprises on the invoice. Our pricing starts from KSh 500 and we never charge a call-out fee just for coming to diagnose your fridge.
We stock genuine and OEM-equivalent spare parts for all major fridge brands — compressors, thermostats, door seals, PCB boards, fan motors, and refrigerant gases — for a lasting fix every time.
Our technicians travel to your home or office anywhere in Nairobi County. You never need to transport a heavy fridge. From Runda to Buruburu, Karen to Eastleigh — we cover the entire city.
From your first call to a fully repaired fridge, we keep the process simple, fast, and transparent. Here is exactly what to expect when you book with us.
Start Your Repair NowContact us on 0709 004 600 by phone, WhatsApp, or via our online booking form. Tell us your location, fridge brand, and the fault you're experiencing. We respond in minutes.
Our team confirms your appointment via call or WhatsApp within minutes of your booking. We give you the technician's estimated arrival time and any information you need before the visit.
A certified fridge repair technician arrives at your home or office — fully equipped with tools, diagnostic equipment, and common spare parts. No waiting days for a "site visit."
The technician diagnoses the fault, explains the problem clearly, and provides a full repair quote before any work begins. Once you approve, we complete the repair — usually in a single visit.
After completing the repair, we issue your 3-month warranty covering parts and labour. We follow up to ensure your fridge is running perfectly, and we're available if you have any concerns.
Our certified technicians are trained and experienced in repairing all major refrigerator brands available in Kenya. Whether it's a Samsung French-door, an LG inverter, a Hisense chest freezer, or a Hotpoint commercial chiller — we fix it.
Every member of our team is a qualified refrigeration engineer with hands-on experience across hundreds of fridge brands and models. They are polite, punctual, and committed to leaving your kitchen in perfect order.
We have repaired over 8,000 fridges across Nairobi. Here is what a few of our customers have to say about their experience with Bestcare Fridge Repair.
"My Samsung fridge had completely stopped cooling. Bestcare sent a technician to Kilimani within 2 hours and had it fully repaired the same day. Very professional and the price was fair. I will never use anyone else."
"Excellent service. The technician arrived in Loresho quickly, diagnosed the thermostat fault on the spot, and the fridge has been running perfectly ever since. Transparent pricing and a 3-month warranty — exactly what you want."
"I WhatsApp'd them on a Sunday morning and the technician was at my Karen home by 10 AM. He fixed the compressor fault, explained everything clearly, and gave me a written warranty. Absolutely first-class service."
"We run a busy restaurant in Westlands and our commercial chiller broke down on a Friday evening. Bestcare had a technician on-site within the hour and had us back up and running before the dinner rush. Lifesavers!"
"I was quoted KSh 12,000 by another company just to diagnose the issue. Bestcare came, diagnosed the PCB fault, fixed it, and charged me KSh 3,500 all in. Honest, skilled, and reliable. Highly recommend."
"Booked via the website on Tuesday evening, technician arrived Buruburu Wednesday morning at 9 AM exactly as promised. Gas recharge done in 45 minutes, fridge is ice cold again. Great team!"
Questions about who we are, how we work, our qualifications, and our warranty. Can't find your answer here? Call us on 0709 004 600.
Full FAQ PageCall or WhatsApp us now for a fast, affordable fridge repair anywhere in Nairobi. Same-day service, certified technicians, 3-month warranty, and transparent pricing — guaranteed.
Our certified fridge repair technicians cover every part of Nairobi. Don't see your area? Call 0709 004 600 to confirm availability.
We also serve Kiambu, Thika, Machakos, and Nakuru on request — call to confirm.